Tier One Home Care is a family-owned and operated non-medical home care agency founded in 2021. Together, we have over 49 years of nursing experience providing care to patients and families. Tier One Home Care is in a unique position to bring personalized care to clients and families who need it most. Our goal is simple: to make a difference in the lives of everyone we meet- patients, families, and caregivers alike.
Owner, Executive Director
Dr. Parks is the owner and Executive Director of Tier One Home Care. Dr. Parks has over 20 years of nursing experience at two nationally ranked hospitals by U.S. News & World Report’s “Best Hospitals”. Her clinical background includes Intensive Care, Trauma, Transplants, Cardiac ICU, and nursing administration. Dr. Parks completed her doctoral studies (DNP) in Nursing at UNC Wilmington, with a concentration in Nurse Executive Leadership.
Nurse Case Manager, RN Supervisor
Hello, my name is Roberta Burgess. I am the Nurse Case Manager and RN Supervisor for Tier One Home Care. Being the oldest of six siblings, caregiving has been at the center of my life. Taking care of family, friends, and the community is at the heart of what I do best. I have been a Registered Nurse for over 30 years with various roles in hospital settings, dialysis, home and hospice care, community clinics and insurance. I am a Certified Case Manager with a BSN from East Carolina University. I provided hands-on care for both parents; my mother, who had kidney disease, was doing dialysis at home along with bilateral extremity amputations. Along with my father, whom I cared for in a hospice setting suffering from lung cancer and other multiple comorbidities. I continued my education at Arizona State University, earning a MHA and a MBA. I strive for excellence in all I do.
I am dedicating my services to Tier One Home Care with hopes of becoming your home care service provider. We promise to put you first and treat you like family, being available and meeting your everyday needs to get you not only the care you need, but connect you to resources that will help you reach your optimal quality of life. You can trust we know a little something about taking care of people, it’s what we are destined to do. Call us if you want more information, we will be glad to serve you.